1. Overview

At Dubai Glass Interior, customer satisfaction is our priority. Because most of our products are custom-made for your specific space, our return policy differs for custom-made and standard products. Please read the following carefully.

2. Custom-Made Products (Non-Returnable)

Products manufactured to your measurements, designs, colours, or finishes — including TV wall panels, office glass partitions, frosted glass partitions, sliding doors, glass tables, and customized LED mirrors — are made to order and cannot be returned, exchanged, or refunded once production has begun, except in cases of manufacturing defects or damage during our delivery/installation.

3. Standard Products (7-Day Return)

Standard, non-customized products may be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging. Return shipping costs are borne by the customer unless the return is due to our error.

4. Damaged or Defective Items

Please inspect your products at the time of delivery or installation. If you receive a damaged or defective item, notify us within 48 hours with photographs. We will arrange a free repair or replacement for verified manufacturing defects or transit damage.

5. Installation Service Issues

If you experience any issue related to our installation workmanship, report it within 7 days of completion and we will rectify genuine workmanship faults free of charge.

6. Items That Cannot Be Returned

Installed products, cut-to-size glass, customized finishes, and products damaged due to misuse, accidents, or improper handling after delivery cannot be returned.

7. Cancellations

Orders for standard products may be cancelled before dispatch for a full refund. Custom-made orders may only be cancelled before production begins; any material costs already incurred will be deducted from the refund.

8. Refund Process

Approved refunds are processed to your original payment method within 7–14 working days. For cash payments, refunds are arranged via bank transfer.

9. How to Request a Return

To initiate a return or report an issue, contact us through the contact page on dubaiglass.pk with your order details and photographs of the product.